Always a good job friendly faces welcome you with open arms will not go to any other garage plus they are AA approved
Great sevice, great staff and great prices I trust rheses people with my car
Been coming here for years now. This rating is based on my last visit Jan 2018.This occasion, I called up pre mot and service, to get some work done, I wanted a price, the bloke who answered the phone obviously wasn't listening to me as I had to repeat myself a few times. I asked for a rough price, he said he couldn't give me one for some parts, which is fine, but I wanted one for the rest of the work, he seemed disinterested in what I had to say, just wanted to book me in, which he did, so then i had to ask again if he was going to call me back with a price. He said he would. He never did. Two weeks after, on the day of the booking, my partner took the car in, just before 9am, my partner called me after he dropped it off and said he asked why we weren't called for a quote, they said they didn't have our right number (don't know if to believe them, but I wouldn't be surprised if they got it wrong), then he said the bloke behind the counter was so busy chatting to his colleague that he didn't write my number down right again. He asked for a quote, he couldn't give one. My partner said no works to be carried out until they call us with a quote. Come lunch time I'd heard nothing,so I walked down to the garage, my car was sitting outside still. I walked in and two men were talking behind the counter. I waited. Then the phone rang. One answered the phone and the other walked off!! Charming. I went to the garage next door while they took the call, to get a feel for the place. I decided I'd rather give my money to them. I went back to he garage and I asked for my key back and said that I didn't want work done here. They asked what car I had and gave me the key (without checking who I was or asking if everything was OK, or if they could help, or why I was going...... Nothing) and they walked off. Top notch customer service!I went next door. I got a quote and my work to be done, had it done. Fantastic , I'll be going back for my mot and service.Another case of a company getting too big, too fast and forgetting about customer service and looking after the customers that have been loyal for years, my custom and loyalty means nothing to them, obviously! I'm not saying the work carried out there is bad as I didn't get that far, but when the front of house have bad manners, it doesn't give you much hope and trust, it radiates through the entire company! I won't be back sadly!
Just like to say a massive thankyou to all the team at Eurofit especially Tanya the receptionist for her professional and helpful customer service and Billy and Lee for there help in finding the problem.Also like to thank the lads who worked on my car today, I had a steering rack supplied and fitted at a reasonable price and work time was amazing, to say I got my car back so quick.Car feels fantastic and drives amazing !!Thanks again to all the team @ Eurofit!!!!
First time I have used this garage. The 2 people behind the reception desk were really nice and explained upfront that it may take about half an hour for the diagnostics to come back but there is a waiting room with chairs and a drinks machine so I was fine with that. Half an hour later they came back with results. Although they couldn't do the work as it had got to be taken back to the dealer I was very happy with their service. Will definitely be using them again in the future.
Eurofit Autocentres - Express is a UK Car Repair based in Wolverhampton, West Midlands. Eurofit Autocentres - Express is located at Unit 1-3 Gorsebrook Road Dunstall, Wolverhampton WV10 6JD, UK.
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